01Who we are

Kustom Interiors is a trading name of Daron Adams, a sole trader based in Cornwall. We design and build bespoke campervan interiors and conversions, and have been trading since 2004.

For the purposes of UK data protection law (the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations), Daron Adams trading as Kustom Interiors is the data controller responsible for your personal information.

We are a small business and are not required to appoint a Data Protection Officer. Any question about your data comes straight to us using the details above.

02What we collect

INFORMATION YOU GIVE US

• Enquiry details: your name, email address, phone number and what you tell us about your vehicle and the work you’d like, when you email us, phone us or message us on social media.
• Customer details: once you become a customer, your name, address, contact details, vehicle details (make, model, registration), the specification of your build, quotes, invoices and our correspondence with you.
• Payment records: we are paid by bank transfer. We keep a record of the amount, date and payment reference. We never take or store card details.

INFORMATION COLLECTED AUTOMATICALLY

• Website usage: if you accept analytics cookies, we collect information about how you use our website, such as the pages you visit, how long you stay, the type of device and browser you use, your approximate location (town or region level) and how you found us. See Cookies.

We don’t collect any special category data (such as health information), and our services are not aimed at children.

03How we use it, and our legal basis

The law requires us to have a valid reason (a “lawful basis”) for each way we use your information. These are ours:

Every marketing email includes an unsubscribe link, and you can also tell us at any time that you don’t want to hear from us.

We do not sell your information, and we don’t make decisions about you using solely automated means.

04Who we share it with

We only share what’s needed, with people who need it to do their part:

• Our upholsterer: where your build includes upholstery, we pass on your name and contact details so they can discuss fabrics and pricing with you directly.
• Our accountant: for bookkeeping, preparing accounts and tax returns.
• HubSpot: our customer relationship management (CRM) system. We keep enquiries and customer records in it.
• Google Analytics: website usage statistics, only if you’ve accepted analytics cookies.
• Our website hosting and email providers: they store data on our behalf so the site and our inbox work.
• Others where required: HMRC, our insurers, professional advisers or law enforcement, where the law requires it or it’s needed to establish or defend a legal claim.

Where a supplier processes data on our behalf, they may only use it to provide their service to us and must keep it secure.

05Information stored outside the UK

Our HubSpot account is hosted in HubSpot’s EU data centre. The EU is recognised under UK law as giving adequate protection to personal data. HubSpot and Google are US-based companies, so some information may be accessed from or transferred to the United States. Where that happens, the transfer is protected by the UK–US Data Bridge, or by the International Data Transfer Agreement or Addendum approved under UK law.

06How long we keep it

If there’s an ongoing dispute or claim, we may keep relevant records until it’s resolved.

07Keeping it safe

We keep personal information in password-protected systems, limit access to the people who need it, and use suppliers who apply recognised security standards.

If a data breach is likely to put you at risk, we will tell you and, where required, report it to the Information Commissioner’s Office (ICO).

08Your rights

Under UK data protection law you have the right to:

• Access the information we hold about you (a “subject access request”).
• Correct anything inaccurate or incomplete.
• Erase your information, where we no longer have a valid reason to keep it.
• Restrict how we use it while a concern is looked into.
• Object to our use of it where we rely on legitimate interests. You can always object to direct marketing.
• Data portability: receive information you gave us in a commonly used electronic format.
• Withdraw consent at any time, where we rely on it. This includes changing your cookie choices.

To use any of these rights, email or write to us using the details in section 01. It’s free.

We’ll respond within one month. If a request is complex, we may extend this by up to two further months, and we’ll tell you why within the first month. We may need to confirm your identity first. When handling an access request, we carry out a reasonable and proportionate search of our records.

09Cookies

Cookies are small text files stored on your device by websites you visit.

When you first visit our site, a banner asks whether you’re happy for us to use analytics cookies. Nothing non-essential is set unless you say yes. You can change your mind at any time.

Links to our Facebook and Instagram pages are plain links. Those sites’ own privacy policies apply once you visit them.

You can also block or delete cookies in your browser settings. If you block all cookies, the site won’t be able to remember your cookie choice, so the banner will appear each time you visit.

10Complaints

If you’re unhappy with how we’ve handled your information, please tell us first. Contact us using the details in section 01, and say what’s concerned you. You don’t need to use any particular wording.

We will acknowledge your complaint within 30 days. We’ll look into it without undue delay, keep you updated, and tell you the outcome.

If you’re not satisfied with our response, you can complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
ico.org.uk/make-a-complaint

11Changes to this policy

We review this policy when the law or the way we work changes. The date at the top shows when it was last updated. If we make a significant change that affects existing customers, we’ll let you know.